re:sume

When you think of call centers, you're probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated.

Wouldn't it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they're even doing it in two languages.

In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it's no wonder he brings that light to his employees and everyone around him.

It's a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry.

Key Topics:

1. Gravitating towards groups of people as a kid
2. Guilt and expectations in younger life
3. Mastering levels to become grounded and meet your goals
4. Discovering a passion for speaking Spanish
5. The importance of delegation as an entrepreneur
6. Generational differences in interpersonal communication and work ethic
7. Training in order to educate and help employees make personal connections
8. What it's like running a bilingual call center
9. The buffer-boomerang technique of connecting
10. Leaving ego at the door
11. Nurturing long-term, life-long friendships
12. Spirituality is about letting go

Connect with Richard online:

Website: https://costaricascallcenter.com/es/richard-blank-director-general/

LinkedIn: https://www.linkedin.com/in/costaricascallcenter/?originalSubdomain=cr

Find more from Courtney Page:

Instagram: @courtneyaustinpage

Interested in 1:1 Coaching or Hiring Courtney for a Speaking Engagement or Workshop? Email her at: [email protected]

Sometimes our careers take several twists and turns before something we love finally sticks. But according to Jacklyn Strominger, our guest this week, the one constant we should always have is mentorship.

For Jacklyn, she always felt that mentorship was something she felt was lacking throughout her career, no matter what role she took on or how high up the corporate ladder she climbed. So after reaching her breaking point, she decided to become the mentor and coach she never had.

Now, she coaches people through their careers and life goals, from helping them stay accountable, to helping them find their perfect career or entrepreneurship fit. If this sounds like something you need (or maybe want to be!), tune in to learn more about Jacklyn's journey to discovering her true passion in life.

Key Topics:

1. Helping people level up their lives
2. Recognizing how essential it is to have a good mentor
3. Spontaneously quitting a VP of Sales career
4. The breaking point for Jacklyn
5. How to pivot careers
6. Realizing her gift of coaching others
7. Building gratitude into the fabric of your business
8. Helping others cultivate confidence in themselves
9. Getting accountable with yourself — don't do it alone
10. The difference between a coach and a mentor
11. Finding the confidence to start your own business
12. The peaks and pits of entrepreneurship

Connect with Jacklyn online:

Website: https://leaptoyoursuccess.com/

Free strategy session: https://leaptoyoursuccess.com/new-page/

LinkedIn: https://www.linkedin.com/in/jstrominger/

Find more from Courtney Page:

Instagram: @courtneyaustinpage

Interested in 1:1 Coaching or Hiring Courtney for a Speaking Engagement or Workshop? Email her at: [email protected]

Some people find their life's purpose early on in life, but for the majority of us, it takes a little trial and error. But one thing is certain — once you've figured it out, you'll have no doubt in your mind that's what you're meant to do.

Meet Harout Markarian, an entrepreneur and engineer who has pursued entrepreneurship not only to fulfill his life's passions, but to also give others the gift of mobility and a simpler life. He and his cofounder, Jeff Hoffman, are developing technology that will ultimately help those with limited mobility or disabilities regain some of their independence and mobility.

It wasn't always clear that this was his path, but now that he's here, Harout knows that his purpose in life is to serve others and use his entrepreneurial gifts to give back to humankind. Get ready to be inspired by Harout's story and mission, because he's a true example of someone who uses their influence to benefit others.

Key Topics:

1. Taking pride in your work and accomplishments
2. Serving those with limited mobility
3. Recognizing the difficulties of being a caretaker and having a desire to help
4. Hearing the inspiring stories of the people who need mobility assistance
5. Creating the first robotic appendage to reduce fall risk
6. An overwhelming amount of positive feedback
7. Growing up in Lebanon as a ballet dancer and pro basketball player
8. Adjusting to a new life in the US
9. Understanding and accepting our own learning styles
10. Getting through the boring parts of a job
11. The expectations of living in the US vs Lebanon from family
12. Putting yourself in uncomfortable situations in order to grow
13. Building true, genuine human relationships that last a lifetime
14. Staying true to your mission to overcome imposter syndrome

Connect with Harout online:

Website: https://www.haroutmarkarian.com/about

https://www.markbotix.com/

Book: https://www.amazon.com/Mobility-Inclusion-accessible-inclusive-world/dp/1735838306

Instagram: @haroutzm

Twitter: https://twitter.com/HaroutZM

Find more from Courtney Page:

Instagram: @courtneyaustinpage

Interested in 1:1 Coaching or Hiring Courtney for a Speaking Engagement or Workshop? Email her at: [email protected]

We're taking a deeper look into the magic of Coco Market with some of its most dedicated members, Taylor Bloom, Luis Angel, and of course, the amazing founder, Corey Heyman. Last time we talked with Corey, we just scratched the surface behind what makes Coco Market tick.

This week, we're getting up close and personal with the vendors to learn about their businesses, how they found Coco Market, and what makes them keep coming back to be part of the community. There's a lot that goes on behind the scenes of these markets, and Taylor and Luis can agree that there's just something about it that makes it so special.

If you're ready to learn the ins and outs of owning a small business and being part of a conscious community, look no further than Coco Market!

Key Topics:

1. The identity behind being a small business owner
2. Creating a meaningful career while sustaining yourself
3. Why Corey wanted Luis and Taylor to share their stories
4. Why Del Rey, Florida?
5. Following a passion for fashion and sustainability
6. Starting a brand to change the fashion industry
7. Taylor and Luis's aligned passions for making their own clothing
8. Creating and growing simultaneously through small business ownership
9. Luis's retreats and sound bath journeys
10. The magic behind Coco Market
11. Holding space for community and self care as a market organizer
12. The challenges of vetting vendors and the mistakes made along the way
13. Protecting your energy and mindset in the day-to-day of being an entrepreneur

Connect with Taylor, Luis, and Corey online:

Corey: https://cocomarket.org/

@cocomarket.tribe, @thecocoyogi

Find more from Courtney Page:

Instagram: @courtneyaustinpage

Interested in 1:1 Coaching or Hiring Courtney for a Speaking Engagement or Workshop? Email her at: [email protected]

Career transitions are rarely simple or easy, no matter the circumstances that put you in that position. Whether you got let go, or you're just ready for something new, starting fresh can be an intimidating process.

But you don't have to go it alone. I'm chatting with career transition coach and specialist, John Tarnoff, about his experience with career transitions over the years and how he began to help others navigate these moments with ease.

As someone who came up in the film industry, which is historically volatile, he's no stranger to getting let go, or simply recognizing that it's time to move on to other things. So if you're like many of the listeners of this podcast and are thinking about making the switch yourself, tune in to be put at ease and know that you can do this — no matter how long it has been since you last looked for a new job.

Key Topics:

1. The elevator pitch
2. Following a passion for film in a type-A family
3. Transitioning into spiritual psychology
4. Focusing on your network while job hunting
5. Getting fired 39% of the time
6. Not taking a firing personally
7. Civilized vs. toxic workplaces in Hollywood
8. Relying on your network and staying resilient during a job loss
9. Prepraring for a job transition in mid-life
10. Figuring out your job superpower
11. The empowerment behind talking about money

Connect with John online:

Website: https://johntarnoff.com/

Instagram: https://www.instagram.com/ashtonmindseye/

Linkedin: https://www.linkedin.com/in/johntarnoff

Facebook: https://www.facebook.com/johntarnoffcoach

4 Questions Worksheet: https://johntarnoff.com/4questions/

Find more from Courtney Page:

Instagram: @courtneyaustinpage

Interested in 1:1 Coaching or Hiring Courtney for a Speaking Engagement or Workshop? Email her at: [email protected]

If you've never heard of sketch noting, today's your lucky day! I'm chatting with Ashton Rodenhiser about the niche she's carved out for herself from a job in facilitating corporate meetings, to starting her own business showing people a new way to jot down their thoughts and notes.

If you're like 60-80% of people, you're probably a visual learner, at least to some degree. Instead of just simply writing down notes from a meeting, podcast, webinar, or even in your personal journaling, have you ever considered drawing them? This is sketch noting, and it can help people retain information better and give them more clarity on their thoughts than traditional note-taking.

Join us to learn more about this fascinating profession and how Ashton broke into the industry by embracing entrepreneurship and marrying it with her creative spirit.

Key Topics:

1. Making meetings less boring
2. What is sketch noting?
3. Using drawing to help ourselves think and gain mental clarity
4. Redefining what "drawing" means
5. The scientific background of why doodling and sketching while learning helps us
6. Transitioning from corporate facilitator to entrepreneur
7. Changing her mentality around "the starving artist"
8. Finding a niche in tech
9. Overcoming fears while starting a business
10. Going from desperate to confident
11. How motherhood has contributed to her success as a business owner

Connect with Ashton online:

Website: https://www.mindseyecreative.ca/sketchnote-school/

Instagram: https://www.instagram.com/ashtonmindseye/

Book: https://sketchnote.school/book/

TikTok: https://www.tiktok.com/@mindseyecreative

Pinterest: https://www.pinterest.ca/SketchnoteSchool/

Youtube: https://www.youtube.com/@TechaSketch

Find more from Courtney Page:

Instagram: @courtneyaustinpage

Interested in 1:1 Coaching or Hiring Courtney for a Speaking Engagement or Workshop? Email her at: [email protected]

To many, the world of accounting and finance may seem boring, especially if you're number-adverse and the thought of pulling out a calculator gives you anxiety. But for our guest this week, Wendy Barlin, it's the career that has made her dreams possible.

Motivated by a desire to create her own financial stability and independence, Wendy chose accounting and CPA work early on in life. She realized her prince charming from her childhood dreams wasn't coming to save her, so it was time to take matters into her own hands.

Now, not only is she a CPA extraordinaire, she also is a public speaker and teaches others about financial literacy and accounting. Her chosen field has allowed her the time and space to discover her passions both in and out of the office, and now she teaches others to do the same.

If you're in search of a new career or just starting out, you might want to consider accounting after listening to this episode. In Wendy's case, it's been one of the best decisions she's ever made, and it could be yours, too.

Key Topics:

1. Chasing stability, financial independence and independence
2. Choosing accounting as a career
3. Showing the next generation how to make different and better choices
4. Fulfillment comes from within
5. Navigating "a man's world" without losing your fire
6. A mother's perspective on quiet quitting in younger generations
7. The lesser known perks and possibilities of CPA work
8. Money doesn't equal happiness
9. Alternatives to college and traditional career paths
10. Climbing out of burnout
11. Knowing when to quit
12. Discovering passions outside of accounting work

Connect with Wendy online:

Website: https://wendybarlin.com/

Instagram: @wendybarlincpa

Linkedin: https://www.linkedin.com/in/wendybarlin/

Find more from Courtney Page:

Instagram: @courtneyaustinpage

Interested in 1:1 Coaching or Hiring Courtney for a Speaking Engagement or Workshop? Email her at: [email protected]

If you're over the age of 25, you've likely had at least one rock bottom moment in your life. It's a part of the human experience that's often looked at with shame, guilt, or pity. But our guest today, Kevin Palmieri, turned his rock bottom moment around and built his podcast empire from the ruins.

If he's learned anything from having to pick up the pieces and put them back together again, it's that fulfillment creates longevity. Whether it's your personal life or your career, he emphasizes that we should always set realistic goals that can help us build a solid foundation for fulfillment.

Our conversation covers everything from his childhood dreams, lofty UFC fighter goals, his penchant for suffering and physical training, getting good at sales, scarcity mindsets, and so much more. This interview was a rollercoaster and a gold mine all wrapped into one, so don't miss out on all Kevin has to offer us in this episode.

Key Topics:

1. Having high-adrenaline dreams as a kid
2. Breaking patterns of low self-worth
3. Chasing big dreams to fight in the UFC one day
4. Personal training, construction, and fire school
5. Landing a 6-figure job at 25
6. Physical health, suffering, and primal instincts
7. Staying open to new experiences
8. Promoting yourself without the sleazy sales pitch
9. The rock bottom moments that helped Kevin find his purpose
10. Falling in love with podcasting
11. Setting the right goals and cutting through the chaos
12. The Confidence Conundrum
13. Scarcity Mindset vs. Abundance Mindset
14. Fulfillment creates longevity

Connect with Kevin online:

Podcast: Next Level University

Instagram: @neverquitkid

Linkedin: https://www.linkedin.com/in/kevin-palmieri-5b7736160/

Website: https://www.nextleveluniverse.com/

Find more from Courtney Page:

Instagram: @courtneyaustinpage

Interested in 1:1 Coaching or Hiring Courtney for a Speaking Engagement or Workshop? Email her at: [email protected]

Welcome to the first re:sume recap! I'm so grateful for everyone who has tuned in so far. And if you're new here, make sure to go back and listen to some of the first episodes so you can follow along on my journey to uncover the key to happiness in people's careers.

My goal for the podcast is to make careers seem less abstract and unattainable to open doors of possibility to listeners. So for this first recap episode, I want to share the 3 main themes that keep popping up in my interviews that have stood out to me the most.

Whether you're just starting out in your career journey, or you're ready to switch things up after several years, there's something for everyone here! So sit back, relax, and get ready to be inspired to make your career dreams a reality.

Key Topics:

1. Getting into the nitty gritty of people's career paths
2. Opening doors to happiness in the career journey
3. Lesson 1: following your excitement
4. Lesson 2: Allowing space for the unexpected
5. Lesson 3: Fear and doubt are here to stay, but it doesn't have to cripple us
6. You're probably more qualified than you think
7. Experience + Excitement = Happiness

Find more from Courtney Page:

Instagram: @glowstate_coaching

Website: https://www.glowstatecoach.com/

Interested in 1:1 Coaching or Hiring Courntey for a Speaking Engagement or Workshop? Email her at: [email protected]

Have you ever wondered what it takes to leave a full-time office job to pursue owning a small business? Many dream of the perks of it — the freedom, making your own schedule, being your own boss, getting to follow your passions. It's something truly special that takes a lot of grit and commitment to make it work.

Corey Heyman is someone who had that same dream and turned it into her reality. From a full-time cubicle job, she was able to turn her passion for yoga into a full-time yoga teacher gig, and eventually, founded the Coco Market we all know and love today.

Join us to learn how her desk job pushed Corey to think outside the box of career possibilities and pursue a life that she had never previously dreamed of, all thanks to covid, a passion for yoga, and the drive to change her life for the better.

Key Topics:

1. Coming to the realization that there's more for her than working in a cubicle
2. Meeting people where they're at
3. Starting a brand while working full-time
4. Getting beyond the scarcity mindset
5. How Corey got her start with yoga
6. The birth of Coco Market
7. Redefining networking and how we approach it
8. Knowing when it's time to take a step back
9. Imposter syndrome
10. What's next for Coco Market

Connect with Corey online:

Website: https://cocomarket.org/

Instagram: @cocomarket.tribe, @thecocoyogi

Find more from Courtney Page:

Instagram: @glowstate_coaching

Website: https://www.glowstatecoach.com/

Interested in 1:1 Coaching or Hiring Courntey for a Speaking Engagement or Workshop? Email her at: [email protected]