Retail Revisited with Harry J. Friedman

Retail Revisited with Harry J. Friedman

By Harry J. Friedman - The Friedman GroupBusinessEducation
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Retail Revisited with Harry J. Friedman episodes

  • 014 - Sales vs Operations
    It's a constant battle. How does operations support sales and what's more important sales or operations? The reality is, operations becomes somewhat of a cornerstone to sales.
    25 min
  • 013 - Productivity Based Pay
    Retail is a choice business, you have a choice as a salesperson to learn as much about the products as you can, you have a choice to show up to work with a positive attitude, and you have a choice to engage with the customers as they walk in. You should also be paid based on that choice.  Retailers backed away from productivity based pay because they were under the assumption that their salespeople would be too aggressive, or too pushy, basically just obnoxious on the floor. Ask any store manager about how many complaints they got last month because their salespeople were too pushy, and you're going to wind up with a bunch of goose eggs.
    22 min
  • 012 - District Manager or District Menace?
    This Podcast episode is about District Managers, or as Harry likes to refer to them sometimes, a District Menace. The truth is that very few understand what their true job really is. They're not firefighters running around putting out fires, they're partners, partners with the locations they manage. Their partnership is aligned with a common goal, to make sure that each location that they manage hits their sales targets.
    37 min
  • 011 - Why You Are Always Hiring
    Hiring is often a reactive event based on immediate need, but it doesn’t need to be. Companies can start building their bench and plan for the known need of certain positions based on the historical turnover of that role. Harry gives some ideas and insights into being a culture of proactive hiring.
    37 min
  • 010 - What Is The Manager's Mission?
    A managers job should be very clear, but often companies promote key sales people into managerial roles without giving them the direction to grow their store or territory. Harry is going to define what the mission of a manager truly is and how they can achieve success in their role.
    22 min
  • 009 - Amazon and Retail, How do We Compete?
    We all can appreciate how great Amazon is, but as a small retailer, can you compete? Big box retailers are closing down more stores now than ever but there are still some things that an independent retailer can do to stand up and maintain relevance in this very different retail environment.
    18 min
  • Motivation, You are Either Feeding it or Killing it

    Retail Revisited with Harry J. Friedman Episode 8: Motivation, You are Either Feeding it or Killing it A motivational environment is one of the best things that a company can create to maximize [...]

    The post Motivation, You are Either Feeding it or Killing it appeared first on The Friedman Group Retail Sales Training & Retail Management Consulting.

    0 min
  • Who Does An Employee Represent The Business Or The Customer?

    Retail Revisited with Harry J. Friedman Episode 3: Who Does An Employee Represent The Business Or The Customer? Some employees may have the best interest of the company in mind, while others have [...]

    The post Who Does An Employee Represent The Business Or The Customer? appeared first on The Friedman Group Retail Sales Training & Retail Management Consulting.

    0 min
  • Are Your Job Roles Clearly Defined?

    Retail Revisited with Harry J. Friedman Episode 6: Are Your Job Roles Clearly Defined? A job description is an important tool in defining someones job, but that is where it stops. It only [...]

    The post Are Your Job Roles Clearly Defined? appeared first on The Friedman Group Retail Sales Training & Retail Management Consulting.

    0 min
  • What is a Natural Born Salesperson

    Retail Revisited with Harry J. Friedman Episode 5: What is a Natural Born Salesperson Are people just born with the raw talent required to become a salesperson? Or is it something that can [...]

    The post What is a Natural Born Salesperson appeared first on The Friedman Group Retail Sales Training & Retail Management Consulting.

    0 min

About Retail Revisited with Harry J. Friedman

From the publisher's feed

Retail Revisited is a complimentary podcast series centered around Harry J. Friedman’s experience with consulting for some of the largest and most successful retailers in the world. It is designed to…