Find out what every shopping center professional needs to know about digital ADA compliance. What does Title III mean for your website and mobile app? What should you do now to make sure you're compliant?

Airport Retail has been called the “sixth continent of luxury” by The Economist magazine. We discuss the unique world of Airport shopping with Kathy Viola, the former GM of Retail and Concessions for the Reagan National Airport in Washington, DC and Airport Retail Consultant with AirProjects, Inc. What can shopping centers learn from airports?

John and Stephanie discuss Personalization – What is it? Why is it important? Plus ideas for helping you get started.

“I like my old example of personalization Petticoat Junction, and Mr. Drucker. When you walked into the store he knew what you bought and he said “We’ve got some more of this” or “How about this?” and that sort of is where we need to go on an automated sort of artificially intelligent, algorithmically driven, promotional opportunities to put the right thing for the right shopper at the right time.”

With technology disrupting every aspect of retail, from ecommerce, and customer experience to the supply chain; how are these changes impacting retail leasing? What are the biggest challenges for shopping centers today? We pose the question to Joe Boehm, EVP Retail Leasing at QIC Global Real Estate.

“One of them is cost of procrastination, because you know I’ve always maintained, right or wrong, that shopping centers never sit stagnant, they’re either getting better or worse you know day by day.”

John and Stephanie discuss retail and technology with Anne Marie Stephen.

Timeline:

1:49 Shoptalk, CES, NRS review.  First quarter goes quickly.

3:21 Anne Marie talks about 3 things that she’s learned. 1. People want to meet and connect with others that have similar interests and challenges.  2. Real need to get under the hood and really learn. 3. Nobody wants to be sold to anymore.

4:11 What are the interesting trends in retail in 2018?

6:50 Technology is allowing brands to connect in ways that they couldn’t before.

7:24 Billy Bass turned into Alexa

8:00 Alexa tells a joke about Billy Bass

8:22 The future of voice in retail.

9:00 What are shopping centers and malls seeing for tech in the industry?

9:16 On demand pop up stores are popular.

11:30 Duration of leases is a challenge for brick and mortar.

14:00 b8ta is reinventing what is happening inside stores.

15:00 Flying Solo, fashion and apparel, 70 designers collaborating under one roof.

17:00 Customers are wanting community and connections. Authentic experiences.

18:20 IS there a mindshift in long term lease and flexibility?

20:00 Leasing challenges are coming from financing.

 21:12 Mayor of New York is proposing legislation that vacant retail property could be imposed a penalty.

25:00 AR in beauty is relevant.

26:14 VR can gamify shopping experience.

27:28 Interview/panel with Sophia the Robot.  Autonomous stores are coming.

Retail Therapy Intro Episode