Retail is facing an intense disruption right now. And a true “burning bridge” is forcing action and transformation right now. But transformation isn't instantaneous. It requires careful, clever and intentional work. And a key element to build the intention is having a strong will to change. In this podcast episode, discover what this means and how you can build and foster a strong will to change.

The post 102: Building A Strong Will To Change appeared first on OB&Co.

Purpose is a key theme that continues to be so relevant for retailers who are struggling to inspire or retain customers. Having a "reason for being" inspires customers and colleagues. But finding your purpose can be hard. So, purpose expert, James Bolle of PRPSFL, joins Oliver Banks to explore why you need a clear purpose and how to find it.

The post 101: Why Have A Purpose (And How To Find It) appeared first on OB&Co.

For the 100th episode, the tables are being turned as the podcast host turns into the special guest. In this episode, Michael Grange interviews Oliver Banks exploring the backstory and purpose, key observations about retail today and in the future. In particular 5 retail trends that have remained present through the pandemic.

The post 100: The 100th Episode appeared first on OB&Co.

Retail technology often goes hand in hand with transformation as an enabler and an essential element to making the change happen. But it’s easy to get absorbed by the “cool” opportunities from fancy retail tech gadgets and gizmos. So, in this podcast episode, Oliver Banks talks to retail tech enthusiast, Michael Grange, to explore the […]

The post 099: How To Use Retail Technology Effectively appeared first on OB&Co.

Cost cutting, reducing costs and cost saving programmes represents a major opportunity for your business. So, in this podcast episode, Oliver Banks shares his operational cost savings framework and a series of lessons to make the most of your retail cost savings programme

The post 098: Retail Operational Cost Savings appeared first on OB&Co.

Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward.

The post 097: Customer Centric Cultures appeared first on OB&Co.

The store of the future is often a part of a retailer's innovation strategy. But with the current uncertainty and with the fast pace of innovation, is it still relevant to have a store of the future? And how should it be set up to be successful? Store of the future expert, Chris Walton, joins to discuss what the future holds with host, Oliver Banks.

The post 096: The Future Of The Store Of The Future appeared first on OB&Co.

Communication and negotiation happen throughout your transformation. But, people's faces and facial expressions could tell you how to collaborate more effectively and reach a great win-win scenario for all parties involved. Learn how faces tell you more than you might realise with the Face Whisperer, Adrianne Carter.

The post 095: Reading Faces For The Win-Win appeared first on OB&Co.

Customer experience (CX) is an ongoing hot topic but we neglect and ignore the frustrations that irritate customers and turn them into detractors and into the hands of competitors. Listen to this podcast episode with Oliver Banks to discover the root causes of customer frustration and how to find and fix the frustrations that your customers face.

The post 094: Find And Fix Customer Frustration appeared first on OB&Co.

Lots of people talk about organisational silos being bad - but have you given thought about why they are bad? What if they're actually a good thing? In this podcast episode, join Oliver Banks and see what life would be like if no silos existed. From there, learn the steps that will make your company more effective!

The post 093: Rethinking Silos appeared first on OB&Co.