This week’s episode of The Retail Tea Break podcast is sponsored by Salesforce, the world’s #1 CRM. I’m joined by an internationally recognised expert in the retail industry, Rob Garf. The Vice President and General Manager of Retail at Salesforce has over 25 years of global retail experience as a practitioner. He was an industry analyst with AMR Research, a strategy consultant at IBM and a software leader. As this episode shows, Rob is no stranger to the retail industry and the challenges retailers face.

He currently leads industry research, drives solution strategy, and advises senior executives globally on digital transformation. He is also a frequent industry speaker, a member of NRF’s Digital Council, and Chair of the Retail Customer Advisory Board. In this episode, he takes me through Salesforces’ shopping index for Q1 of 2024 and of course we discuss retail’s hottest topic, AI.

This is a fantastic episode, so grab your cup of tea, sit back and listen in!

Topics: 

• Salesforce’s Shopping Index data for Q1 of 2024
• Shopper Loyalty
• Mobile shopping
• Adapting to AI
• Delivering exceptional AI driven customer experiences
• Salesforce’s holiday predictions!

The Retail Tea Break podcast episodes sponsored by Salesforce: https://www.salesforce.com/eu/form/conf/the-retail-tea-break-sponsored-by-salesforce

Shopper Index report: https://www.salesforce.com/blog/shopping-index-retail-data/

Retail AI Council X Salesforce AI report: https://www.salesforce.com/resources/research-reports/retail-insights-generative-ai/

For more information visit: https://www.salesforce.com/eu/campaign/salesforce-ireland/

Transcription and show notes available at: https://theretailadvisor.ie/