Episode 4 of ‘Banking Reinvented’ delves into reimagining banks’ operating models.

Typically, banks revolve around a core system, encompassing back-office, mid-office, and front-office layers. However, this internal focus lacks customer-centricity. Tim Rutten and Jouk Pleiter tackle the imperative task of modernizing traditional banks’ operating models in this discussion. They highlight the pitfalls of the inside-out model and propose transitioning to an outside-in approach.

Tune in to grasp how banking operating models are pivotal in fostering differentiation and driving revenue growth.

(00:00) - Welcome to the ‘Banking Reinvented’ podcast

(01:27) - Traditional banking operating models

(06:05) - Shifting to an outside-in approach

(09:04) - Reallocating investments and reducing waste

(10:19) - The role of technology in banking transformations

(17:25) - Key takeaways

(19:05) - Parallels between banking and e-commerce

(20:58) - Episode wrap-up

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