Season 4 of the Restoration Master Class, sponsored by DocuSketch, kicks off with a powerful conversation on one of the most misunderstood—and underutilized—scaling tools in restoration: remote estimating.

This episode features Nelson Higgins, VP of North America for DocuSketch and a 43-year veteran of insurance restoration. Nelson breaks down why only 15–20% of the industry is currently using remote estimating, what’s holding the rest back, and how centralized estimating can dramatically improve efficiency, margins, and scalability.

We dig into:

• What remote estimating actually requires to work
• Why resistance to change is the biggest obstacle
• How companies can cut estimating costs from 7–10% of revenue down to nearly 1%.
• ...and MORE!

Nelson also shares real performance data from DocuSketch—including turnaround times, rejection rates, and how AI will support (not replace) estimators moving forward.