The Covid-19 pandemic has shed new light on operational risk. Rachael Johnson, Head of Risk Management and Corporate Governance, ACCA Professional Insights, discusses with Dr Arianne: the key takeaways from her award-winning book, Operational Risk Management how the growing awareness of operational risk impacts business models influencing risk appetitesThis episode is part of the Rethinking Risk podcast series to support our members as they navigate the rapidly changing and increasingly uncertain world.