It's an impatient society (breaking news, right?) but are customers less tolerant of a company screw-up nowadays? Do consumers expect perfection but when something goes wrong, react inappropriately? Jeremy Bradley talks about a customer experience that blew up in a company's face and wonders if the social media mob was justified in its attack? Plus, when your parents are retired, do they spend more time calling around and poking in your life? JB talks about the randomness of parental interactions after the folks are done working. Later, family pets pick up on the household routine. JB talks about his brilliant golden retriever and how the 13-year-old pooch can read the day and know how it's going to play out.