Rev Ops Revolution, SaaS, Go To Market, Startups, Tech Growth Revenue Operations Conversations

In this packed episode, Jesse Morris sits down with Dave Boyce to explore the rapidly shifting landscape of go-to-market strategy in SaaS, the impact of AI on business processes, and how companies can adapt to continuous change. With seven successful exits, deep expertise in product-led growth (PLG), and a teaching background at BYU's School of Business, Dave Boyce shares hard-won insights for executives, founders, and innovators.

Key Topics & Highlights

Startups, Family, and Leadership:

Dave Boyce reflects on his career across multiple startups—plus the parallels between launching companies and raising his six kids.

Embracing Change & AI's Fast Train:

The conversation dives deep into the necessity for continual learning and curiosity, especially as AI transforms the rules of business at unprecedented speed.

Lessons from Seven Exits:

Stories from Dave Boyce’s journey, including leaving a high-profile Oracle role to return to startup grind, and how humility and learning are central to staying innovative.

PLG, Self-Serve, and the New Buyer Journey:

The duo decode how product-led growth is evolving, especially with AI as an increasingly central buyer interface, and why demo processes and frictionless value delivery give companies a competitive edge.

Automation: From Data Models to Moonshots:

Dave Boyce lays out practical steps for building automation into business models—starting with rigorous data and process clarity, followed by targeted experimentation and deploying "robots" for repetitive tasks.

Culture, Change Management, and Winning Teams:

Why nurturing innovators, celebrating small wins, and creating a "pull" for change is more effective than big top-down pushes—and how winning cultures attract talent and accelerate adoption.

No-Shame Starting Points for AI Adoption:

Advice for leaders and teams hesitant about AI: begin where you are, focus on learning and low-risk automation, and understand that AI is here to eliminate mundane work, not human creativity or strategic thinking.

Quotable Soundbites:

• “It really sucks to miss a train. The only thing that sucks worse is to miss a fast train.” — Dave Boyce
• “Winning begins with winning. Celebrate the victories; winning cultures attract the talent who want to keep winning.” — Jesse Morris
• “Don’t shame yourself for not being there. Just get started wherever you are, and automate the small stuff first.” — Dave Boyce
• “I want AI to do my laundry and dishes so I can do art and writing. I don’t want AI to do my art and writing so I can do laundry and dishes.” — Dave Boyce

Connect with Jesse Morris: https://www.linkedin.com/in/jessemorris1/

Connect with Dave Boyce: https://www.linkedin.com/in/boycedave/

Get Dave's Book "Freemium" https://amzn.to/4bvPsUH

Welcome to another episode of RevOps Revolution. In this insightful conversation, host Jesse Morris is joined by Hayden Stafford, the President and CRO at Seismic, for a deep dive into the challenges and opportunities shaping modern go-to-market strategy, pipeline management, and buyer enablement.

Episode Highlights:

Pipeline Management in Uncertainty:

The conversation explores how the world of pipeline management and forecasting has changed. No longer are the processes linear, as deal cycles are more unpredictable, buying processes are murkier, and teams are spread thinner than ever before. Hayden reveals why even the most seasoned CROs are seeing their forecasting “superpowers” tested.

Evolving Buyer Journeys:

The conversation digs into how modern buyers, often themselves unsure of internal approval processes, are contending with more complexity, especially around legal, infosec, and the rise of AI. Hayden shares tactical insights, like the importance of multi-threaded engagement and why “proper prior planning prevents piss poor performance.”

From Selling to Enabling:

Enablement is shifting from old-school training to dynamic, data-driven buyer enablement, interpreting signals from both customer behavior and top-performing sales reps to guide next best actions. Hayden discusses how Seismic and forward-thinking companies are tapping into these insights to empower teams and optimize performance.

Metrics That Matter:

Jesse and Hayden discuss moving beyond traditional KPIs to focus on “transformative leading indicators” (TLIs) for measuring meaningful engagement and pipeline progression at every stage of the buyer journey.

Customer Obsession & Retention:

Learn why customer retention is more critical than ever, and how a cross-company system of customer obsession, spanning product, sales, CS, and beyond, is key to net revenue retention. Hayden shares how radical changes like giving AEs retention targets (NRR numbers) and implementing pod structures are driving alignment and results at Seismic.

Career Growth and the CRO Path:

Rounding out the episode, the two discuss the evolution of CRO roles, the drawbacks of "single-lane" sales careers, and why gaining experience across the revenue engine is invaluable for both individual growth and organizational success.

Key Takeaways:

• Forecasting in today’s environment is more complex; agility and cross-functional execution matter more than ever.
• Buyer journeys are nonlinear; success comes from understanding and mapping your sales process to the actual buyer process.
• Moving from sales enablement to revenue and buyer enablement offers a clear edge in engaging modern customers.
• True customer obsession must be built into the culture, incentives, and daily operations across every team.
• Forward-thinking organizations align metrics, goals, and comp plans around end-to-end customer value, not just new logo wins.

Connect with Jesse: https://www.linkedin.com/in/jessemorris1/

Connect with Hayden: https://www.linkedin.com/in/haydenestafford/

Welcome to another episode of RevOps Revolution! In this conversation, Jesse Morris sits down with pricing and packaging expert, Roee Hartuv to demystify one of the most critical yet under-discussed areas in SaaS—pricing strategy. They dive into actionable insights for B2B SaaS companies aiming to scale revenue through smart, agile pricing, and packaging decisions.

Why Pricing Deserves a Seat at the Table:

1. Roee explains why pricing can be the highest ROI lever for revenue growth and why it’s often misunderstood as a one-time exercise rather than a continuous process.

Common Pricing Misconceptions:

1. Hear the most frequent mistakes SaaS companies make, including the dangers of “set it and forget it” pricing models and unclear ownership within organizations.

Who Should Own Pricing?

1. Roee Hartuv shares his perspective on the importance of someone (product marketing, finance, or commercial teams) clearly owning and being accountable for pricing decisions.

How to Avoid Pricing Project Pitfalls:

1. Learn how to launch new pricing without derailing sales or causing chaos—practical advice for piloting changes, building trust, and avoiding a slide back into old discounting habits.

Packaging vs. Pricing:

1. Discover why “how you charge” (packaging) can be more important than “how much you charge” with examples of value-based packaging aligned to customer outcomes rather than just features.

Measuring Pricing Success:

1. Tips for modeling the expected impact of pricing changes, monitoring results, and managing risk, especially when migrating legacy customers.

Usage-Based and Hybrid Pricing Models:

1. Explore the pros, cons, and must-haves for implementing usage-based pricing, and when a hybrid approach (recurring plus usage fees) makes strategic sense.

Innovative Pricing in AI SaaS:

1. Roee Hartuv highlights a cutting-edge case: Intercom’s outcome-based and insured pricing model for their AI agent, plus thoughts on risk removal as a sales strategy.

Agile Pricing as a Competitive Advantage:

1. The conversation wraps on why B2B companies should treat pricing as an agile, iterative process, citing rapid, frequent pricing changes by leaders like OpenAI and Salesforce as blueprints for success.

1. “Pricing isn’t a one-time thing—your market, product, and competition are always evolving, and your pricing should too.” – Roee Hartuv
2. “If everyone owns pricing, no one does.” – Jesse Morris
3. “It’s not just how much you charge, it’s how you charge.” – Roee Hartuv
4. “Incentivize your sellers to use the new price list—carrots or sticks, but make it count!” – Roee Hartuv

1. Roee Hartuv on LinkedIn
2. Jesse Morris on LinkedIn

If you enjoyed the episode, please subscribe and share! For more insights, follow Jesse Morris and stay tuned for upcoming talks on pricing, packaging, and all things RevOps.

In today’s episode of Rev Ops Revolution, host Jesse Morris sits down with sales leader and coach, Alyson Baber. From leading high-performing teams at major organizations like Intuit, Zoom, and Outreach to coaching the next generation of go-to-market leaders, Alyson brings a wealth of experience, wisdom, and a uniquely candid perspective on leadership.

The conversation covers everything from starting new sales divisions from scratch to building winning team cultures, navigating critical decision-making under uncertainty, and the evolving challenges of sales leadership—especially in a remote-first world. Alyson also shares personal stories, her favorite leadership mantras, and how she stays grounded and resilient through professional and personal challenges.

Key Topics Covered:

Alyson’s Leadership Journey:

Transitioning from a chemical engineer to leading sales at top tech companies

Lessons from launching new teams and divisions (Intuit, Zoom during the pandemic, and more)

Building Winning Cultures:

Why trust and process are as vital as product

Celebrating small wins and reinforcing team momentum

How losing, not activity metrics, kills culture

Pipeline & Performance:

Metrics that matter and why pipeline is king

Balancing activity-based cultures and outcomes-driven results

Leading Through Change and Uncertainty:

How to make tough decisions with incomplete information

Handling layoffs and major organizational changes with empathy and integrity

Coaching teams through chaos and fostering psychological safety

Leadership Mindsets:

Alyson’s favorite mantras (“Smooth seas don’t make skilled sailors,” “Progress, not perfection”)

The importance of strategic focus and letting go of perfectionism

Shifting from execution to empowerment as a leader

From Individual Contributor to Leader:

The hardest transitions for new leaders

Why knowing your “secret sauce” matters and hiring for blind spots

Coaching vs. telling—how to ask the right questions and develop your team

Memorable Quotes

“You can have the best product, but without the right process, expectations, and trust, you’ll never get results.”

“Losing kills culture. Winning begets winning.”

"Progress, not perfection. Focus on the small things along the way.”

“As a leader, your job is not to do the work, but to empower your team to execute.”

“Say no to more things so you can say yes to the right things... and have more fun.”

Resources & Links

Follow Alyson Baber on LinkedIn https://www.linkedin.com/in/alysonbaber/

Jesse Morris on LinkedIn https://www.linkedin.com/in/jessemorris1/

Connect with the Podcast

If you enjoyed this episode, please subscribe, rate, and review the RevOps Revolution Podcast on your favorite platform. Join us for more insightful conversations with industry leaders about driving change and transforming your revenue operations.

Welcome to another episode of RevOps Revolution! This episode, Jesse Morris sits down with Elio Narciso, a serial entrepreneur and the co-founder of Scalestack, to dive deep into the world of agentic AI and how it’s transforming revenue operations. Elio shares his journey from frustration with messy go-to-market processes—even at Amazon—to building a company dedicated to cleaning up the data chaos and automating “boring but critical” RevOps work.

What You’ll Hear in this Episode:

The Origin Story:

• Elio discusses the personal frustration that originated ScaleStack—discovering that even top companies like AWS struggle with messy, untrustworthy CRM data and inefficient processes.

Early Challenges in AI Adoption:

• Lessons learned from trying to automate the “last mile” (SDR and outbound email) with agentic AI, and why true impact comes from targeting foundational, backend processes first.

Data Quality & ‘Busy Work’:

• The pitfalls of bad data in CRMs and why agentic AI is best applied to tasks that teams typically avoid—cleaning, enriching, and prioritizing data—so humans can focus on higher-value work.

RevOps as a Strategic Partner:

• Why companies that empower their RevOps/Go-to-Market operations teams win with AI, and the risks of relegating ops roles to “ticket handlers” without strategic influence.
• The Rapid Evolution of AI:
• Elio predicts what’s ahead for agentic AI in the next 1, 3, and 5 years, drawing parallels to the mobile revolution. He foresees fully-automated backend workflows, AI agents managing other agents, and the need for every team member to embrace building with AI for true competitive advantage.

Lessons from a Serial Founder:

• Build “painkillers,” not “vitamins.”
• Always start from the customer’s pain, not just a love for technology.
• Find (and appreciate) great co-founders.
• Be very strategic about fundraising—take only what you need.

Links & Resources:

• Elio Narciso on LinkedIn
• Scalestack
• Elio’s Podcast: Revenue Engine Masters by Scalestack

Enjoyed the episode?

Please remember to subscribe, leave a review, and connect with both Jesse and Elio on LinkedIn.

In this episode, Jesse Morris welcomes Lindsay Mahoney, a dynamic marketing leader, to discuss the evolution and future of Revenue Operations (RevOps) and its impact on cross-departmental collaboration, leadership, and driving revenue growth. Together, Jesse and Lindsay explore pivotal moments of “leaning in,” building trust between marketing and sales, developing a learning mindset, and fostering an empowering culture.

Hear Lindsay’s data-driven approach to marketing, her emphasis on using pipeline as a unifying metric, and her creative new strategies for measuring customer engagement, such as the “client ARR impact” metric. Lindsay and Jesse share candid stories about overcoming departmental tension, why vulnerability and hard conversations matter, and how transparency and continual learning are essential for modern marketing and RevOps leadership.

Whether you’re a leader looking to break down silos, a marketer hungry for practical metrics, or someone passionate about team culture and innovation, this episode is packed with examples and advice to revolutionize your revenue strategy.

• Lindsay’s career evolution and drivers of success
• The value of continual learning, listening, and leaning in
• Building a strong culture of empowerment within teams
• Managing healthy tension between marketing, sales, rev ops, and finance
• Techniques for building trust and alignment across go-to-market teams
• Vulnerability and honest communication: turning headwinds into powerful collaboration
• Data-driven marketing: using pipeline as a central unifying metric
• Attribution challenges and the multifaceted nature of modern buyer journeys
• Lindsay’s innovative approach: measuring client ARR impact
• Adapting to the changing landscape of marketing, SDR alignment, and automation
• The necessity of transparency with goals (the “five by five” method)
• How AI and new sales technologies are reshaping the field
• The importance of cross-functional partnerships and continuous experimentation

• “Every day I try and learn something—even if it’s about myself.”
• “You have to be willing to be vulnerable and honest in order to get there.”
• “If sales is successful, the company is successful.”
• “Pipeline is king. If you’re measuring things the business does not report on, you have to wonder what you’re measuring.”
• “Building trust is like building up your chips—you want someone to gamble on your idea, you have to have chips at the table.”

Lindsay Mahoney:

LinkedIn: Lindsay Mahoney

Jesse Morris:

LinkedIn: Jesse Morris

Love what you heard?

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On this episode of RevOps Revolution, we sit down with Sue Holub, an accomplished C-suite leader in SaaS and B2B tech, who specializes in transforming companies through operational foundations and people-first leadership. Sue and Jesse unpack what it really takes to build a revenue engine that delivers — with candid stories on breaking silos, driving alignment, and scaling teams for organic and inorganic growth (cue three successful exits!). Dive deep into the role of the Chief Growth Officer, how RevOps acts as “Switzerland” in the org, why defining “what good looks like” makes or breaks outcomes, and what the AI revolution means for the future of human capital.

Tune in for insights on:

• Creating holistic GTM motions that go far beyond sales
• The leadership traits that differentiate true change-makers
• Building and empowering high-performing teams
• The power (and necessity) of RevOps as a neutral, metrics-based function
• How to drive alignment among stakeholders (and “get the bill through Congress”)
• The untapped opportunity of reskilling workforces for the AI era
• Why tension can be healthy if harnessed the right way
• Sue’s people-first framework for hiring and growing teams …and much more.

Quotable Takeaways: 

• “You have to focus on data integrity — it’s not just having data, it’s the integrity of the data. You’ll never have perfect data, but it has to be pretty good.”
• “Defining what good looks like — and then enabling, empowering, and getting out of the way. If you’ve hired the right people and shown them what good looks like, let them go.”
• “RevOps serves as Switzerland. It’s the tide that helps all teams rise. Metrics alone aren’t just a report card — they’re about actionable insights.”
• “We attack problems, not people. That’s key to high-performing, aligned teams.”

Connect with Sue Holub:

Find Sue on LinkedIn 

Don’t forget:

Subscribe to RevOps Revolution for more conversations that fuel transformation and drive revenue at every stage of growth!

Welcome back to RevOps Revolution, the podcast where we dive deep into innovative strategies and mindsets shaping the future of revenue operations. In this episode, host Jesse Morris sits down with Emma Galler, a seasoned sales leader with over 15 years of experience, currently leading sales, customer success, and revenue operations at a top workplace productivity software company.

Emma shares her unique journey into sales, starting with door-to-door Girl Scout cookie sales—thanks to her entrepreneurial parents who instilled grit, perseverance, and a “solve it yourself” mentality from an early age. From her early days as a recruiter to leading major teams and eventually stepping into VP and SVP roles, Emma gives us an honest look at the pivotal moments—and challenges—that defined her career.

Together, Jesse and Emma discuss the power of resilience, the importance of continuous learning, and what it takes to lead with transparency and composure in the fast-paced world of SaaS. Emma opens up about her recent focus on customer retention in product-led growth environments and the thrill of launching new enterprise products that solve real-world problems.

Get ready for practical leadership wisdom, real stories of overcoming self-doubt, and plenty of actionable tips for anyone looking to make an impact in rev ops or drive change across their organization.

Connect with Emma Galler

Today we're diving into the world of sales leadership and innovations in the SaaS space. Joined by my good friend and seasoned sales leader, Beau Brooks, we're exploring how AI is reshaping the sales landscape, what it means for both sellers and buyers, and the evolving role of the sales leader in this dynamic environment. Beau shares insights from his vast experience as the VP of Sales at Rentvine and discusses the importance of adapting our skill sets to thrive in an ever-changing industry. We'll also touch on gamification in sales, the power of feedback, and what it takes to build successful sales teams today. So sit back, relax, and join us as we geek out on all things sales and strategy in this insightful conversation!

Here’s what we talked about: 

• Sales Leadership and Strategy
• Discussion on strategic approaches to leading sales organizations.
• Integration of sales and customer experience.
• Importance of having a holistic view in leadership.
• Data-driven decision-making in sales.

• Impact of AI on Sales
• Debate on the evolving role of AI in sales and its potential impacts.
• AI's influence on the sales cycle, prospecting, and buyer interactions.
• Ethical considerations and transparency in AI usage.
• Integration of AI as a supplement to human efforts rather than a replacement.

• Learning and Development
• Continual learning and improvement in sales tactics.
• The balance of technology and human touch in sales.

• Hierarchy of Needs in Sales Leadership
• Application of Maslow’s hierarchy in addressing sales team needs.
• Importance of CRM process and hygiene as a foundational layer.
• Development of basic sales tactics and scoring rubric.
• Discussion on sales gamification and engagement.

• Gamification in Sales
• Encouragement of friendly competition and its positive impact.
• Use of gamification to instill best practices and improve engagement.

• Feedback and Growth
• Importance of direct feedback and its role in skill development.
• Encouraging an environment of honesty and improvement.
• Personal anecdotes illustrating feedback in professional growth.

• Key Traits of Successful Sales Reps
• Essential qualities such as resilience, adaptability, and detail orientation.
• The importance of matching and mirroring in building rapport with clients.
• Strategies to identify promising candidates in interviews.

Connect with Beau Brooks:

LinkedIn

In this insightful episode, host Jesse Morris welcomes Stephen Stouffer. Together they explore how AI agents are transforming revenue operations across marketing, sales, and customer support. Stephen shares his journey from an "accidental admin" to a RevOps leader, and explains how the landscape is shifting from traditional if-else automation to intelligent, autonomous agents. The conversation covers practical use cases that are delivering real results today—from processing auto-responder emails and accelerating pre-sales research to data cleaning and customer support optimization. As Stephen predicts a fundamental shift toward chat-based interfaces within two years, he offers valuable advice for executives looking to implement AI agents cost-effectively while demonstrating clear ROI. This episode provides a compelling look at how AI is not just changing what RevOps teams do, but fundamentally transforming how they work.

Stephen Stouffer is a technology innovator who specializes in digital transformation and business integration solutions. As a leader in innovation and automation systems at Tray.ai, he focuses on building sustainable technological infrastructures that scale with business growth. His expertise lies in seamlessly connecting AI, iPaaS, and marketing/sales automation to optimize operational workflows—from lead intake to quote-to-cash processes—while preventing data silos.

Beginning his career as an "accidental admin," Stephen has evolved into a SaaS initiative leader through continuous learning and adaptation. He leverages CRMs, marketing automation, integration services, and AI technologies to create sustainable tech ecosystems for businesses. 

Join us in this episode as Jesse Morris and Stephen talk through a rich conversation around the future of AI agents! 

• Initial focus on content generation and basic generative AI
• Shift over the past 12 months toward AI agents
• Major platforms like Salesforce and HubSpot now incorporating AI agent components
• Many AI solutions are white-labeled OpenAI technology behind the scenes

• Traditional automation: Prescriptive "if-else" statements with mapped fields and logic wireframes
• Agent-based approach: Autonomous large language models (LLMs) leveraging provided tools to complete tasks in the most efficient way
• Key challenge: Connectivity between different systems and APIs
• Importance of internal knowledge and "grounding" for agents to follow company protocols

• Processing auto-responder emails (out of office, unsubscribe requests) to update database records
• Automatically identifying and handling unsubscribe requests from various sources

• Pre-sales discovery research that typically takes 10 minutes can be reduced to 30 seconds
• Generating briefing documents for sales calls

• Intelligent document processing (business cards at events)
• Analyzing support tickets and suggesting solutions based on past cases
• Can potentially handle first-line customer support responses

• Cleaning and standardizing data (e.g., correcting misspelled states/countries in form submissions)
• Reducing lead-to-sales time from weeks to seconds
• Enriching trade show leads faster to maintain lead velocity

• Prediction: Moving away from traditional page layouts within 2 years
• Interface shift toward more chat-based interactions
• Capabilities expanding to include record uploads, research functions, and marketing attribution analysis
• New challenge: Managing multiple agents across different tools and their permissions
• Potential for reduced need for data quality concerns within 2 years

• Survey your team to identify who's already exploring or interested in AI
• Have them audit departments to identify potential value areas
• Create an "attack plan" of issues that AI agents could help solve
• Consider using Integration Platform as a Service (iPaaS) tools to build agents that connect to multiple systems
• iPaaS solutions are typically much more cost-effective than platform-specific solutions (approximately 1/10 the cost of Salesforce solutions)

• Revenue operations professionals should prepare for a shift in the problems they solve
• Starting with narrowly focused use cases provides clear ROI demonstrations
• Value comes from increased velocity and efficiency across the entire revenue process
• The barrier to entry for these tools is lower than many might expect

Connect with Stephen! 

LinkedIn

Connect with Jesse!

LinkedIn