Episode 218: Donnovan Simon stops Dillon in his tracks with one simple saying.

⏱️ Timestamps:

00:00:00 - Intro

00:02:03 - Customer success in tough times

00:02:57 - The global pressure on CS teams

00:03:23 - CS’s role in driving company stability

00:04:19 - CS metrics under executive scrutiny

00:05:10 - Legacy views vs. revenue accountability

00:05:56 - Why leadership must understand CS value

00:06:32 - Evolution toward revenue ownership

00:07:14 - Retention cost vs. acquisition cost

00:08:06 - Margin is king

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Donnovan Simon:

Donnovan's LinkedIn: https://www.linkedin.com/in/donnovan-simon-584924a/

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