We are revisiting one of our most popular episodes!  Join your host Giuseppe Grammatico and his guest, Henry Lopez, as they talk about delivering a remarkable customer experience. Henry makes a distinction between an entrepreneur and a business owner in this episode. Henry suggests following these six important steps in order to achieve this ability to deliver remarkable customer or client experiences. Henry helps navigate people who are about to embark on the adventure of owning a business or looking for ways to grow their business. 

 

In this episode, you will learn: 

• Things to ask oneself before getting into a business 
• Consulting and business coaching  
• The importance of achieving the ability to deliver remarkable customer or client experiences 
• The six-step process to deliver remarkable customer service 
• Role of a business coach for first-time business owners and helping them through the process 
• And so much more! 

 

About Henry Lopez: 

Henry Lopez, the co-founder of Levante Business Group, is a Small Business Coach, Consultant, Podcaster, and small business owner. He helps people start, run and grow their first small business. Henry Lopez is the Host of the top-rated The How of Business podcast. At the highest level, he had the opportunity to be part of about 11 or 12 businesses. Now, since his first business back in 1991, he had a partner who ran it full time they paid him his salary as a local pizza franchise. But it wasn't until the early 2000s, that he was able to finally quit his day job and focus full time on business ownership. He had a very diverse experience with businesses are really have not been interrelated. It's just been opportunistic from owning a self-serve yogurt restaurant to the carwash business to a minority partner in a franchise now that offers co-working spaces. So then he got into coaching and consulting as a business. 

Find Henry on: 

Website: https://www.thehowofbusiness.com/ 

LinkedIn: https://www.linkedin.com/in/henry-lopez-9758524/ 

 

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The Franchise Freedom: Discover Your New Path to Freedom Through Franchise Ownership, Book by Giuseppe Grammatico https://ggthefranchiseguide.com/book or purchase directly on ...