Protect the Hustle | A SaaS Podcast

Revisiting: Drift's David Cancel on "whoever gets closer to the customer wins"

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Topics covered in this episode

  • The experience of purchasing software has drastically changed: it's broken
  • Timing is everything especially if the market catches up
  • How to handle fierce competition
  • Can you brute force change in a market?
  • Gutting Hubspot's product team and rebuilding 90% of the software
  • Discovering customer centricity and getting as close as possible
  • Going from persona to focusing on the end user customer experience.


    • This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space.

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    Protect the Hustle | A SaaS PodcastBy Paddle
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