In this episode hear from Nikola Mrkšić, a pioneer in conversational AI and the driving force behind PolyAI, a London-based startup revolutionising conversational AI for customer support. 

As Co-Founder and CEO, Nikola and his co-founders started PolyAI in 2017 as a spinout from the University of Cambridge, where they developed state-of-the-art conversational AI technology. Their mission was to create AI-powered customer support agents that offer seamless, natural interactions. 

Under his leadership, PolyAI has raised millions in funding and partnered with major brands like Starling Bank and Landry’s Entertainment, achieving numerous accolades along the way, including from the likes of Forbes, The Financial and Sunday Times.

In this episode, Nikola shares insights on scaling AI startups, the future of customer experience, and how AI can work alongside human agents - not replace them. 

Discussions in the episode:

• Evolving the vision: pivoting to B2B and measuring success
• Building the right leadership team from 20 employees to scale
• Founder mindset: balancing growth with personal focus and time management
• AI adoption across industries and geographies
• Strategies for attracting and nurturing AI talent in a competitive market
• Scaling in the UK vs US: cultural and operational differences

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