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What if transforming your organization's service culture could unlock both exceptional value and profound human connection? Join us for an illuminating conversation with Ron, a visionary in service and customer experience, as he shares his incredible journey from global ultimate Frisbee ambassador to a key driver in reshaping service cultures in Singapore. Together, we unravel the innovative concept of "uplifting service," exploring how creating mutual value can be a game-changer for both service providers and recipients. Ron's insights into the essential role of cultural transformation, the importance of teaching service skills often overlooked in traditional education, and the critical impact of leadership will leave you inspired to rethink your organization's approach to service excellence.

We'll also tackle the delicate balance between technology and human touch, drawing insights from industry leaders like Singapore Airlines and Ritz-Carlton, who have mastered the art of crafting engaging service visions. As automation and AI become ubiquitous, Ron stresses the undiminished importance of human connection in delivering standout service. In our final exploration, we shift focus from the external to the internal, contemplating what it truly means to "be human" in a tech-driven world. Through personal reflections and plans for building socially engaging communities, we aim to motivate you to foster meaningful connections that enhance both personal and professional realms.

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