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Discover how technology is reshaping the way we interact with telecom support through the insights of our special guest, a trailblazer in the field of digital support innovation. Ozmo shares the transformative approaches that are helping telecom carriers redefine customer service by virtualizing devices and leveraging conversational AI. Unlock the secrets behind reducing call center loads and enhancing customer satisfaction with metrics like handle time and first call resolution. This episode promises to equip you with an understanding of how Ozmo is pioneering a new era in customer experience management.

Smart homes are getting smarter—and more complex. As the adoption of smart devices rises, we tackle the challenges faced by consumers and service providers alike. Listen in to hear about our successful collaboration with Rogers in Canada, where virtual devices are revolutionizing agent training. We're not just stopping at today’s innovations, though. With eyes set on future tech events like CES and Mobile World Congress, we’re committed to pushing the boundaries further with continued investments in AI. Join us as we navigate the intricate world of technology support, ensuring compatibility and delivering uncompromised value to every user.

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