This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About Retail. 

-----

Key Links

• https://www.linkedin.com/in/RichardRShapiro/

• http://www.tcfcr.com/

• https://www.retaildoc.com/online-retail-sales-training

-----

Learn the emotional components of customer retention

Are your salespeople Welcomers or Hostiles?

Four categories that can differentiate your workforce

Provide your customers with a great experience

Mastery of client communication is the first step

-----

More details at: 

https://www.retaildoc.com/podcast/409-richard-shapiro-on-creating-human-connection

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old 

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.