Ridiculously Easy Customer Experience Secrets with David Avrin

A Must-Listen for CEOs, Entrepreneurs, and Leadership Professionals

If you're a CEO, founder, executive leader, or HR professional looking to enhance leadership capabilities, build executive presence, and deliver customer experience that drives retention and revenue, this episode is for you.

In this powerful episode of Stay on Course, Julie Riga sits down with David Avrin, one of the world’s most in-demand customer experience and business speakers, to discuss how to future-proof your leadership, transform your business strategy, and boost performance through ridiculously easy client interactions.

David unpacks why most companies don’t lose customers to competitors—but to friction. Whether you're focused on career growth strategies, executive confidence, or building a success mindset, David shares actionable insights that will elevate your approach to leadership and client service.

This episode is packed with leadership tips for CEOs, customer-centric strategies for high achievers, and networking mastery insights for today’s decision-makers. It’s a masterclass for those committed to high-performance coaching and agile leadership in the digital age.

Key Ingredients in David's Expertise:

SPEED WINS:

• Harvard study: Businesses responding within 5 minutes convert 100x better.
• “Money loves speed.” Even the best service fails if it’s slow.

CONVENIENCE IS KING:

• QR menus and self-checkout may seem modern—but they can alienate key demographics.
• Be easy to do business with, across all ages and preferences.

OMNICHANNEL OR DIE:

• Gen Z wants TikTok DMs. Boomers want phone calls. Serve both or lose both.
• “Contact forms are the voicemail of the internet” ditch them.

BRUTAL TRUTHS FOR LEADERS:

• Quality isn’t your edge, it’s expected. Differentiation lies in frictionless service.
• Compete with Amazon and Uber? You already are, in customer expectations.

AI & THE HUMAN TOUCH:

• AI should support the human experience, not replace it.
• Streamline, but don’t dehumanize.

🎧 This Episode Will Help You:

• Unlock your leadership potential through powerful CX strategy
• Overcome leadership challenges in the digital and hybrid workplace
• Lead with confidence and clarity by mastering executive-level communication
• Develop a success mindset focused on ease, speed, and simplicity
• Transform your leadership style to meet modern expectations

🛠️ Actionable Fixes You Can Implement Today:

✅ Speed Hack: Forward contact forms to 3 team members to ensure replies within 5 minutes

✅ Convenience Test: Have a 12-year-old and a 70-year-old use your website, watch where they give up

✅ Omnichannel Audit: Offer phone, email, text, and Calendly. Let customers choose their path

Connect with David Avrin

🔗 LinkedIn: David Avrin

About Julie Riga:

Julie Riga is a certified coach, speaker, trainer, and author with over 20 years of experience in the Pharma Industry. She works with CEOs, entrepreneurs, executives, and HR leaders across the globe to drive career fulfillment, executive growth, and personal development for entrepreneurs.

Julie began her coaching journey inspired by her father, Ennio Riga, who taught her resilience and the power of perseverance. Based in New Jersey, Julie empowers professionals to unlock their full potential and start their leadership journey with confidence.

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