At Enterprise Connect 2025, John Finch, VP of Product Marketing, Customer Engagement at RingCentral, joined Doug Green, publisher of Technology Reseller News, to discuss RingCentral’s latest AI-driven advancements that are reshaping business communications and customer engagement.

Introducing AI Receptionist (AIR): The Future of Call Handling

The highlight of the day? RingCentral’s AI Receptionist (AIR)—an AI-powered virtual assistant designed to handle inbound calls, provide information, and route callers efficiently while delivering a human-like customer experience without requiring a live receptionist.

“This is our foray into agentic AI,” said Finch. “It’s intuitive, simple to set up, and integrates seamlessly with existing knowledge bases, ensuring businesses can enhance their call-handling capabilities effortlessly.”

The Rise of Agentic AI in Business Communications

Agentic AI is revolutionizing enterprise communications by eliminating outdated IVR systems and rigid DTMF touch-tone menus. With AI-powered automation, businesses can now facilitate natural, real-time conversations that streamline call handling and reduce customer frustration.

RingCX: Expanding AI-Powered Customer Engagement

RingCentral’s RingCX—its native cloud contact center platform—has grown significantly, now serving 700+ companies. The platform seamlessly integrates UCaaS and CCaaS, enabling cross-team collaboration and improving overall customer experiences.

“RingCX is built for simplicity, ease of use, and deep AI integration,” said Finch. “We’re automating quality management, improving agent performance, and enhancing customer interactions in ways that traditional systems never could.”

Main Stage Presentation & The AI Evolution

During Enterprise Connect’s main stage keynote, RingCentral’s President and COO, Kira Macagon, will discuss how businesses can harness AI-driven insights to capture and leverage every customer interaction, ensuring more effective communication strategies.

Three More AI Innovations for Enhanced CX

In addition to AI Receptionist (AIR), RingCentral also unveiled:

AI Agent Assist: Real-time knowledge retrieval, allowing agents to automatically surface answers from company knowledge bases while handling live customer calls.

AI Supervisor Assist: Live call monitoring and sentiment analysis, providing supervisors with real-time alerts to intervene when customer interactions require guidance.

AI Interaction Analytics & Predictive CSAT: AI-driven customer satisfaction (CSAT) scoring, ensuring businesses receive continuous customer feedback without relying solely on traditional post-call surveys.

RingCentral’s AI-Powered Future

With RingSense AI at the core of its EX and CX offerings, RingCentral is ensuring that AI-powered innovations enhance unified communications, contact centers, and enterprise collaboration tools.

For those attending Enterprise Connect 2025, RingCentral’s booth (1000) features live demos of AI-powered solutions. For others, visit RingCentral’s website to explore how AI is transforming business communications.