What does it mean to put customers at the center of everything you do? For Riot Games, the brand behind League of Legends, it means “making it better to be a player.” Our guest Michael Robillard is the Principal of Enterprise Agility for Riot Games, and he shares how business agility unlocks their ability to make good on that promise. One outstanding example of what Robillard calls “customer-centric business agility” happened at the 2018 League of Legends World Championship in South Korea, where a fictitious, VR Kpop group took the real stage to rave reviews from fans around the world.

Accenture | SolutionsIQ’s Ryan Keawekane hosts.