In this episode we are joined by Sarah Sharkey and Dr Lee Richardson. Sarah is the Senior Learner Support and Retention Officer at Dublin Business School. Lee is the team lead for SESU, the Student Engagement and Success Unit. Sarah and Lee discuss the transformative journey of student support services in higher education. Sarah and Lee reflect on their roles' evolution since 2016. They discuss the inception of SESU mission to monitor student engagement and take proactive actions to ensure success. The conversation explores the challenges faced during the pandemic, where traditional measures like attendance became obsolete overnight. Sarah and Lee highlight the shift towards personalised support, emphasising well-being and academic assistance over punitive measures. They touch on the need for data-driven decision-making and the potential of business intelligence tools in enhancing student support. The discussion also delves into the broader scope of student engagement, from programme design to assessment strategies, advocating for learner-centered approaches. Sarah and Lee envision a future where student support services integrate seamlessly into programme development, fostering a holistic learning environment where every student's needs are met.

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