Part 3 of the Botification of the Human Customer Service Agent Series. Yeah.
 
Buy my books and stuff.

Part 3 of the Botification of the Human Customer Service Agent Series. Yeah. Buy my books and stuff.

RISE OF THE HUMAN CHATBOT

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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RISE OF THE HUMAN CHATBOT

RISE OF THE HUMAN CHATBOT