Digital Hospitality

Rising Tides Live: Data vs Instincts

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In this session of Rising Tides Live, hosted by Shawn Walchef, the group explores the ongoing tension between data and gut instinct—and how modern business leaders are learning to blend both. Whether you’re managing a single restaurant or scaling a multi-unit operation, the pressure to make smart, fast decisions is real. But how do you know when to trust the numbers, and when to follow your intuition? This conversation dives into real-world stories of wins and losses, from marketing mishaps and menu rollouts to loyalty programs and equipment investments. From digging into guest behavior analytics to using AI for faster decision-making, this episode is packed with insights from leaders who are learning how to balance logic with experience—and why ignoring either one can cost you big.

Interview Takeaways:

  • Instincts are powerful, but they need proof – Experience shapes intuition, but relying on gut alone can lead to costly mistakes. Use data to validate assumptions before taking action.
  • Don’t let a few complaints drive major decisions – Isolated feedback—especially from vocal customers—can be misleading. Always look at the full data set before making changes that affect your entire business.
  • Data is useless without interpretation – Having access to reports and metrics isn’t enough. Operators must understand what the numbers actually mean to make better, more profitable decisions.


    • Episode Links:
    • Cali BBQ Media: https://content.calibbq.media/
    • Join Our Next Show: https://betheshow.media/rising-tides/
    • Shawn Walchef on LinkedIn: https://www.linkedin.com/in/shawnpwalchef/


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      Digital HospitalityBy Shawn P. Walchef
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