MSPs face many realities when it comes to the management of customer IT environments. Shadow IT is a reality amongst many corporate organizations and very little is known about it or how pervasive it really is. But, there are steps MSPs can take to bring shadow IT under control and manage it more effectively, on behalf of their managed services customers.

Highlights:

The biggest problems caused by Shadow IT

Securing your client’s environment when the perimeter no longer exists

SaaS management opportunities for MSPs?

Where does SaaS Management fit on the MSP maturity curve?

MSP Zone Guest: Derik Belair, Augmentt