The Digital Transformation Playbook

Robot Writes Review, Human Falls Asleep


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The promise of generative AI is tantalizing โ€“ better quality work, produced faster and with less effort. But what happens when that efficiency comes at the cost of something vital: our intrinsic motivation?

TLDR:

  • AI-assisted work produces better quality outputs - longer, more analytical performance reviews and warmer, more personable emails
  • When AI handles cognitive heavy lifting, we miss out on the satisfaction of solving problems ourselves
  • People feel reduced ownership and control when AI generates content, leading to disengagement
  • This motivation dip persists even when returning to non-AI tasks
  • Organizations risk workforce disengagement, higher turnover, and potential skill stagnation
  • Blend AI and human contributions rather than letting AI produce final outputs
  • Design engaging solo tasks to counterbalance AI-assisted work
  • Make AI collaboration transparent to maintain sense of partnership
  • Rotate between AI-assisted and independent tasks throughout the workday
  • Train employees to use AI mindfully, developing critical evaluation skills

Drawing on fascinating research involving over 3,500 participants, my AI agents (non human Google Notebook LM) dive into this compelling tension at the heart of workplace AI adoption. The data reveals a striking pattern: while AI collaboration significantly improves performance metrics (think more analytical performance reviews and warmer, more effective emails), it simultaneously triggers a roughly 20% drop in intrinsic motivation and a similar rise in feelings of boredom.

We explore the psychology behind this motivation decline, examining how AI can inadvertently hijack the cognitively demanding aspects of work โ€“ the very parts that often provide the greatest sense of accomplishment and ownership. When AI handles the heavy mental lifting, we lose those satisfying moments of wrestling with problems and finding solutions. This disengagement doesn't just affect AI-assisted tasks; it lingers even when we return to independent work.

For organizations embracing generative AI, these findings offer crucial guidance. Rather than avoiding this powerful technology, the research points to five specific strategies for thoughtful integration: blending AI and human contributions, designing engaging solo tasks, maintaining transparency about AI's role, rotating between AI-assisted and independent work, and training employees to use AI mindfully as partners rather than passively accepting its output.

Ready to harness AI's productivity benefits without sacrificing engagement? Listen now to discover how you can find the sweet spot where technology enhances rather than diminishes your sense of purpose and satisfaction at work.

Research: https://hbr.org/2025/05/research-gen-ai-makes-people-more-productive-and-less-motivated


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The Digital Transformation PlaybookBy Kieran Gilmurray