On this episode of the Growing with Purpose podcast, host Paul Spiegelman speaks with Ron Alvesteffer, President and CEO of Service Express, a data center solutions provider. While they started as a small IT company in Grand Rapids, MI, Ron has led Service Express to become an international team of over 1,000 employees, all while sustaining a unique performance-driven and care-focused culture. 

Ron didn’t start with a background in IT. Rather, he had a teaching degree and experience in sales. But when he was hired on as a sales manager at Service Express, he felt there was something special about the company, and quickly connected with Mike, the then-owner. After five years of being with the company, Ron proposed to Mike that he become president, and that Mike act as his investor. Mike challenged Ron to embody a president first, without the title in place. In a bold move on both their parts, Ron rose to the occasion, and transitioned into officially becoming president. 

As a self-aware and passionate leader, Ron has taken his enthusiasm for growth and propelled Service Express to new heights. But he’s never lost sight of the company’s core values, and a focus on caring for each employee. Through vision talks and a whole set of accountability tools, Ron strives to keep Service Express a place where people feel taken care of, and that it is a mutually beneficial fit for every employee. 

Tune into this episode to hear Paul and Ron discuss how growth and culture don’t have to be competing priorities, the importance of careful hiring, and how Ron is constantly striving for progress rather than perfection. 

Show Notes:

7:08 - Making his mark on the company

16:30 - Service Express’ culture toolkit 

25:09 - Early influences

41:40 - “Decide who you want to be”