Keypoint Intelligence's Anne Valaitis (Principal Analyst, Office Group) and Lisa Brown (Principal Analyst, Consulting) discuss Keypoint's recently completed Multi-Client Study on robotics process automation (RPA) and intelligent document processing (IDP). They dissect themes and trends around documents and workflow and then look at the customer journey to analyze how organizations are benefiting from a well-thought-out strategy—among other critical, of-the-day topics.