A social media post from a concerned mother raised the issues of a packed Emergency Department at the IWK. She was directed to take her child in after calling the medical 811 telephone line. And she says prepare for a long wait to get treatment. Doctor Emma Burns Interim Chief of the Emergency Department at the IWK. She says there are likley several reasons for the uptick in cases. And she adds they've changed up their primary triage to make sure the sickest kids are being seen. She says the numbers are record setting, and it's taking a toll on the teams in place. But they are doing what they trained for, and that is helping others. Dr. Burns also adds her guidance for what to look for to know if you need to go to emerge, and why RSV is a more common viral infection than many people realize.