Have you been running your web design business for a while, but you don't know why your customers don't stick with you for years after years?

A lot of businesses seek out a new company when it's time to redo their website right?

It doesn't have to be that way! You can delight your customers to a point that they'll be unable to imagine going anywhere else. When they need that redo, you can be the first one they talk to.

While you can do a lot to keep your customers happy after you launch their websites, a lot of their initial impressions are going to come in the first few days and weeks of you building their website.

It's hard to undo a bad first impression, after all.

I've had countless clients come to me after a bad experience and complain about these very issues. If you want to provide stellar customer care, get referrals, and keep your clients, you really just need to avoid doing these 6 things.