Do you remember where you were in Christmas 2007? Richard does – he was in the thick of it at All Bar One Brindley Place, running one of the busiest shifts of his life and chasing a record-breaking Friday. In this episode, Richard and Alastair talk about what it really takes to run a brilliant shift. Not just on mad Friday, but every day of the week. If you have a spare 15 minutes today, give it a listen and subscribe for bi-weekly episodes!

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