Customer Success is changing fast: automation, dashboards, AI… but Ruth Wisniewski believes the real differentiator is clarity with empathy.

As Senior Director of Customer Success at Vehlo, Ruth has led her team through major change—building systems that scale and relationships that last.

Today on Back on T-R-A-C-K, we talk about:

 Coaching with compassion while holding accountability

 Defining success beyond retention and NPS

 
Aligning Product, Sales, and CS so customers actually feel the difference

This episode is a must-listen for leaders growing teams through transformation.

Click here to view the episode transcript.