Today’s guest is Dan Ball, the director of membership for FMCA. He provides a bit of history concerning the organization, and outlines the roll FMCA plays in advocacy, education, and bringing RVers together to have fun. He explains how the organization is structured and really delves into the varied training opportunities offered to FMCA members.

Steve Guillaume, the president of Spartan Specialty Vehicles, provides a little history about the company and how Spartan developed its niche in creating custom chassis for RV manufacturers. He also talks about the new service center that opened in Michigan as well as Spartan's customer training academy.

Today’s guest is Jeremy Greene, the RV Industry Association’s marketing director for trade shows and events. He describes the myriad of activities planned for RVX that is billed as the kick off to the camping season. From the educational sessions to The Reveal as well as a special toolkit for RV dealers, this is an event industry professionals will not want to miss.

This week’s guest is Peggy Brockman, the founder of the Breakthrough Business Academy, as well as an active RV owner. Brockman has been an online business coach for more than a year, and launched the Breakthrough Business Academy a few weeks ago. Her goal is to work with entrepreneurs and managers to help them break free from the self-limiting beliefs that keep holding them back or working to sabotage every effort they make to achieve success.

Tony Barthel is the founder of StresslessCamping.com, a website designed to ensure that RVing remains fun and hassle-free. He offers ideas on what campers and RVers can do before their trips to ensure they don’t forget essential items that can add stress to the experience. He then ads a list of post-trip tips that work to make sure the camper is ready for the next trip.

Jeff Grady offers some ideas for ways RV dealers can develop synergy with campground owners to serve their common customers, not only through education, but through selling and promoting lifestyle products. He also discusses the trend toward event camping, and offers ideas on how campground owners and dealers can add more value to the overall camping experience.

Irene Jones, with Marshall & Sterling Insurance, offers tips on how to ensure that campgrounds are working with the right carriers and have the right amount of coverage in place. She also talks about some of the most commonly-overlooked problems when it comes to insurance coverage, and those include under-insured buildings, and cyber insurance as it relates to hacking the personal information of customers.

Tom Dewalt describes his new company, Engagenetics, and how the firm helps dealers and independent salespeople strengthen their customer acquisition ability. Dewalt also talks about some tools his company uses help dealers reduce buyer’s remorse and improve service after the sale. He describes automation that is available to keep customers engaged and involved with the company.

Scott Kipp is the product manager overseeing IDS’ dealership management system and API integration with other applications. Don Miller is a senior business consultant overseeing the development of various reporting functions of the company’s software. They discuss the features of the software and explain how the detailed reports can help RV dealers and service managers stay on top of service orders to ensure customers are served promptly.

In his book, Shane Bender asks, “What if you had less stress, chaos, and uncertainty, and more influence over where you are going financially?” He outlines the keys to profitability and describes what strategies small business owners need to adopt to ensure they build strong, profitable and growing businesses.