In this episode, we chat with the husband and wife team, Ryan and Rachel Smith, from LessPest More Control, based on the Gold Coast. Ryan and Rachel are the classic example of how most small pest control companies start. The husband becomes frustrated working for the bigger "juggernauts," and the wife finally convinces him to go out on his own with the help of her management skills! We discuss their first year in business on their own and how they kick-started and built their client base. We even delve into that age-old dilemma that keeps every owner-operator up at night: How and when to hire that first employee? This episode is perfect for those who are procrastinating over taking that plunge and going out on their own.