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Hosted on Acast. See acast.com/privacy for more information.
In tech, when engineers and designers don’t work well together, it causes delays and poor outcomes. It might go unnoticed when this happens at, say, an ad-tech company that can easily absorb delays. However, in civic tech, where budgets are constrained and project failures put the public at risk, we have to consider every sustainable way to help projects succeed. The quality of collaboration between engineers and designers can be the tipping point, where small changes lead to significant improvements in delivering on-time solutions.
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Imagine if a transit agency spent two million dollars building technology-thing (enhanced by AI) that doesn’t make public transit easier, isn’t associated with increased ridership, and never motivates a person to take a train instead of a car—but thing was delivered on time and won an innovation award.
In one form or another, technology thing is omnipresent in the shower thoughts and napkin sketches of government decision-makers, soon to be putting their finishing touches on a business justification to fund more cool stuff.
Is this the high-impact work we left the higher-paying private sector for?
What can be done about technology thing? Our suggestion: transit tech teams working in government must adopt rider-centric methods to avoid the threat of initiatives that don’t address the public's concerns.
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From the publisher's feed
I work in design, business, and technology.
Helping teams build alignment and trust so they can achieve their social mission.
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