Ryan Petersen founded Flexport in 2013, when he decided to break into and transform part of the global-shipping industry by bringing reliable data and tracking to even the smallest companies. Now he has more than $1 billion in revenue and 2200 employees globally--and the industry is facing an unprecedented challenge in the wake of the pandemic. Christine Lagorio-Chafkin interviews Petersen about what he’s learned this year--and through the early chaotic days of scaling his company fast--about finding a balance between too much order and too much disorder when starting up.