Ryo Zsun’s Zappos journey started as a barista in Zappos' in-house coffee shop, affectionately called the Z-café. From there he continued onto the Customer Loyalty Team wowing customers one phone call at a time. Today, Ryo is a Zappos tour guide and spreads his knowledge about the Zappos culture with visitors from all around the world. 

He's known as, “The Culture Maestro” for his love of music, playing ukulele or piano at work.

His purpose is to inspire company culture and a better customer service experience!

In this interview we cover some of the more emotional stories of customer service Ryo has encountered, why he loves culture and why it's so important for companies to have. He explains what makes Zappos different from it's competitors and how to care for your customers to elevate your business. 

Make sure to follow Ryo on social!

Instagram

@islandgecko 

@zapposculture

Facebook

https://www.facebook.com/ryo.zsun

Linkedin

https://www.linkedin.com/in/ryozsun/

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