Ryo Zsun’s Zappos journey started as a barista in Zappos' in-house coffee shop, affectionately called the Z-café. From there he continued onto the Customer Loyalty Team wowing customers one phone call at a time. Today, Ryo is a Zappos tour guide and spreads his knowledge about the Zappos culture with visitors from all around the world. 

He's known as, “The Culture Maestro” for his love of music, playing ukulele or piano at work.

His purpose is to inspire company culture and a better customer service experience!

In this interview we cover some of the more emotional stories of customer service Ryo has encountered, why he loves culture and why it's so important for companies to have. He explains what makes Zappos different from it's competitors and how to care for your customers to elevate your business. 

Make sure to follow Ryo on social!

Instagram

@islandgecko 

@zapposculture

Facebook

https://www.facebook.com/ryo.zsun

Linkedin

https://www.linkedin.com/in/ryozsun/

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Angela was born and raised in Cincinnati, Ohio. She studied graphic design in college. She and husband Austin moved to San Fran when Austin's tech start up company Dotloop was acquired by Zillow Group. The couple quickly fell in love with the area and the wine culture. Traveling back and forth between the midwest and west coast they noticed a vast difference in the way people drink and purchase wine. That was the catalyst for WineSociety. Angela was a huge supporter in Austin's company wearing many hats to help build his baby. WineSociety is Angela's baby. She has been involved every step of the way sipping and tasting the wine flavors for perfection, in charge of designing the cans, logo, and all other branding, she is a true boss babe! In her personal life, Angela and Austin love traveling to Italy, she lives a very healthy lifestyle and obviously enjoys a tasty glass of wine.

In this interview we discuss branding, target market and how listening to your customers through test groups can help you nail your value proposition. This is incredible premium wine in a can and it's the perfect gift or counter top display for your next party! 

https://winesociety.com/

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