From festival fires to firmware fails, when the pressure's on, does manufacturer support rise to the occasion or leave you hanging? And as AV systems get smarter, firmware isn't just an update anymore, it's the DNA of innovation. 

This week, Tim Albright joins AV leaders to break down the latest commercial AV updates, from the need for solid manufacturer support and design services to ensuring redundant systems, backups, and documentation are in place. Plus, how firmware is driving the future of AV development and why support programs must deliver when it counts.

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