The Customer Service Therapy Podcast

S01. Ep06 - One last reason why Customer Service reps are difficult to reach


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In this episode, I discuss the last reason why many customer service departments are often difficult to reach by phone or e-mail.

this is the last part of the series. Here is a summary of the previous reasons and episodes. You may always go back and listen again to these episodes if you wish.

Title: Episode 4 - Two  reasons why Customer Service reps are difficult to reach

Content: 

  • Reason #1 - The countless number of meetings.
  • Reason #2 - the underperforming systems and processes
  • Title: Episode 5 - Three reasons why Customer Service reps are difficult to reach

    Content:

    • Reason #3 The Digital pollution
    • Reason#4 Capacity shortage
    • Reason #5 : The constant disruptions
    • Title: Episode 6 - One last reason why Customer Service reps are difficult to reach

      Content:

      • Reason#6 The excessive multitasking habits


      • ...more
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        The Customer Service Therapy PodcastBy Carole T.