They don’t complain. They don’t warn you. They just stop coming back. 

In this episode of No One Told Me This, Paul looks at what really causes customers to drift away, quietly, slowly, and often unnoticed until it’s too late. 

We talk about the subtle signs that connection is fading, the stories businesses tell themselves to avoid facing it, and why “busy” can be the biggest blind spot of all. 

If you’ve ever looked at your numbers and thought, “When did this start slipping?" this one’s worth a listen. 

🎧 A short, honest reflection on attention, connection, and why silence usually costs the most.