What does it take to turn a complex, overloaded CRM system into a clean, sustainable, and scalable operation? In this episode, Jon Thornton, CRM Manager at Oregon State University, shares his journey from overengineered solutions to streamlined systems that empower users, and why he ultimately returned to higher ed after a foray into the private sector.

💡 Whether you're working in Slate, Salesforce, or any enterprise system, this conversation is packed with actionable insights on documentation, accessibility, technical debt, and cross-functional collaboration.

🛠️ Topics Covered:

* CRM Strategy

* Slate Best Practices

* Higher Ed Tech

* Sustainable Systems

* Accessibility & UX

* Cross-Functional Teams

* Technical Documentation

* AI in Operations

* Career Growth in EdTech

Find Jon at

LinkedIn

https://www.linkedin.com/in/jonathanmthornton/

[email protected]

Music

"Cold Sober" Kevin MacLeod (incompetech.com)

"Wholesome" Kevin MacLeod (incompetech.com)

"Teller of the Tales" Kevin MacLeod (incompetech.com)

"Midnight Tale" Kevin MacLeod (incompetech.com)

"Galway" Kevin MacLeod (incompetech.com)

“Goblin_Tinker_Soldier_Spy” Kevin MacLeod (incompetech.com)

“Southern Gothic” Kevin MacLeod (incompetech.com)

"Village Consort" Kevin MacLeod (incompetech.com)

"Club Seamus" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

Also featured was Moldbreaker, created with the help of AI.

🔗 Follow the podcast for more conversations at the intersection of innovation and education. #SlateCRM #HigherEd #EdTech #ProcessImprovement #Innovation #CRMStrategy #TechnicalLeadership #DigitalTransformation #AIInEducation

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