Summary

In this conversation, Mary Alame shares her journey of building Royals Hair from a single salon to multiple locations and an academy. She discusses the importance of team building, education, and creating a unique client experience. Mary emphasizes the need for consistency across locations and how personal achievements can inspire and motivate her team. The conversation also touches on balancing business with personal life and future plans for expansion.

TAKEAWAYS

• Having one salon is hard, but it's a learning experience.
• Finding the right people and growing your team is crucial.
• Investing in apprentices and training them is essential for growth.
• Education Academy was created to meet internal training needs.
• Consistency in operations is maintained through a detailed manual.
• Creating a unique client experience is key to retention.
• Team involvement in creative projects enhances motivation.
• Opportunities for team members arise from personal achievements.
• Future plans include expanding the academy and rental spaces.
• Building a community within the salon fosters growth and creativity.

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