Martin is the Co-founder and Managing Director of Koncept Hotels. Based in Cologne Germany, Martin talks about his hotel operational past and what influenced him to open a predominately staff-less hotel utilising technology.

Chapters:

0:44 - Martin's Background

2:41 - Starting your hotel company

6:21 - Guests Expectations

9:53 - Technology Expectations

11:19 - Your tech partners

14:10 - Support expectations

16:41 - The Automation

19:08 - Inventory Management

20:07 - The Future