We sit down with Co-Founder & CEO of HotelChamp, Kristian Valk. Based in Amsterdam, Kristian talks about Hotelchamp's company culture, customer stickiness, startup challenges, maximising data and of course the state of the nation around the best methods for boosting direct bookings and building guest relationships. 

Hotelchamp have a great product, a fantastic team of people and it was a great pleasure spending time with them and talking shop with Kristian. 

Chapters

00:22 - Background

02:55 - Company challenges & advice

05:17 - Company Culture

07:53 - Lookers to Bookers

11:25 - The Guest Journey

15:50 - Kristian's thoughts on Google

20:23 - Maximising Data

24:54 - Voice & AI

29:18 - Personal Points of Value