During a trip to Munich, I sat down with Pontus and Lars who founded Berner+Becker. They offer hotels tailor-made outsourced revenue management, revenue management project consulting and training, delivering quality and cost-efficient revenue management services for all types of hotels.

00:41 - Chapter 1 - Background

08:10 - Chapter 2 - Skills of a Revenue Manager

10:05 - Chapter 3 - Spark behind Berner + Becker

13:26 - Chapter 4 - Key findings from clients

21:12 - Chapter 5 - Outsourcing Revenue Management

25:04 - Chapter 6 - Market Awareness

26:51 - Chapter 7 - How do hotels know what tech is right for them?

30:00 - Chapter 8 - Most common mistakes

36:48 - Chapter 9 - The next 5 years