Play a round of golf at an airport, have a resort experience steps off the jet-way and find refuge from nature’s worst disasters; what do all of these have in common? One man and the teams he has assembled to provide world-class experiences to travelers. Meet Mario Rodriguez, an engineer and innovative business leader who understands that every experience starts and ends with people. Listen to his leadership philosophies and the fundamental customer and employee experience principles that drive the business of seamless travel across the world.