By Genesys
5
1515 ratings
The podcast currently has 35 episodes available.
Recent widespread social unrest and a global pandemic have placed a spotlight on mental health. Yet, it’s not a new subject. Each year, millions of people face the reality of living with a mental health condition — ranging from anxiety and stress to suicide ideation. And stereotypes and stigmas around mental health have had historically detrimental effects on communities, families and individuals.
In this episode of Take a Moment, we sit down with two health clinicians at Integral Care who are doing the vital work of breaking the stigma of mental health, providing education on the topic and, most importantly, offering support for millions of individuals and families who might be struggling. By creating awareness and shedding light on mental health, they also provide hope and healing.
Also, please take advantage of the following resources if you or someone you know are struggling and are in need of support:
A split-second decision (or indecision) at a key moment has a lasting impact. Often, it’s the critical point between having or avoiding an accident. When accidents do happen in the workplace, Company Nurse is there to offer nurse triaging; its online specialists are the first-line clinical staff who take care of clients in those urgent moments.
In this episode of Take a Moment, we hear from Company Nurse CTO, Henry Svendblad on a pivotal decision the organization made in the early days of the COVID-19 pandemic and the importance of extending its “people-first” culture from employees to clients.
Exceptional experiences don’t happen by accident. Businesses that deliver the best service for their customers live it — it’s part of their company culture and core values. And they have a team of dedicated individuals who know what it takes to build lifelong customers.
In this special CX Day celebration episode of the Take a Minute podcast, hear from service agents at Butterball, Alberta Motor Association and Camis who never hesitate to go the extra mile to ensure their customers are treated with the utmost care.
Hospitals worldwide had to respond to the fallout from COVID-19 to meet the needs of patients and employees. Rochester Regional Health in Upstate New York was no different. But, because it had a cloud strategy in place already, the team at Rochester Regional responded with incredible agility.
In this episode, hosts Nathan Bennett and Mari Yamaguchi welcome Rob Allen and Jason Zawodzinski, two of the driving forces behind the hospital’s innovative rapid response that treated hundreds of patients — and saved hundreds of jobs.
Aarde Cosseboom knows a thing or two about creating amazing customer experiences. In fact, he wrote the book on it. Drawing from over 15 years of expertise in the contact center space, Aarde penned “Enable Better Service.” The book is a detailed and engaging guide to transforming the way businesses build relationships with their customers — and how they can turn call centers into finely tuned revenue-generating machines.
Today, Aarde is the Senior Director of Global Member Services Technology, Analytics and Product, for the famed eCommerce fashion company TechStyle. In this episode, Aarde breaks down some of the key concepts from his book and shares how TechStyle transitioned thousands of its employees around the globe to work from home in just 24 hours — all while maintaining the service levels its members have come to expect.
On a sunny day in May 2015, racing superstar James Hinchcliffe was taking some practice laps around the Indianapolis Motor Speedway to prepare for the upcoming Indianapolis 500. At Turn 3, clocking speeds of 221 mph, Hinch’s car experienced a suspension failure and smashed into the side wall with 126 Gs of force. It was the largest impact ever recorded in IndyCar history.
Five years after surviving the near-fatal crash, Hinchcliffe is at the top of his game with no sign of slowing down. In the Season 3 premier of our Take a Moment podcast, hosts Nathan Bennett and Mari Yamaguchi sit down with “The Mayor of Hinchtown” to find out how true leaders stay driven to succeed — even after tragedy strikes.
During his decades as a leader in the IT space, Don Neault has been fighting alongside those who face systemic oppression in the workplace. Today, as the CEO and founder of Neault Coaching and Consulting, Don helps individuals and organizations better understand the role of an ally — and what it means to take on the struggle of others as your own.
In this third and final episode of our series about leading through crisis, hosts Nathan Bennett and Mari Yamaguchi explore what true allyship in action looks like and what it means to put your privilege on the line to amplify the voices of the oppressed.
Providing a sense of safety for your employees goes beyond an effective COVID-19 response. Long after the pandemic is behind us and we return to a new type of normalcy, systemic oppression will continue to plague organizations around the world, if left untreated.
In part two of our three-part special series on leading through crisis, hosts Nathan Bennett and Mari Yamaguchi welcome Genesys CEO Tony Bates and Eric Thomas, Genesys Global Diversity, Equity and Inclusion Officer, for an earnest discussion about race, fearlessness and the crucial importance of building a sustainable model of equity in action.
From the wildfires that devastated Australia in January to the murder of George Floyd in May to the on-going global pandemic, there’s no question that 2020 has seen more than its fair share of tragedies. During times of crisis, we instinctually look for leadership that provides a sense of security, clarity in communication and empathetic action. The problem is that many leaders lack the skills necessary to respond effectively during times of crisis.
In this special three-part series of “Take a Moment,” hosts Nathan Bennett and Mari Yamaguchi explore which characteristics are vital to lead individuals and organizations through unprecedented tragedy. In this first episode, the hosts sit down with Genesys CEO Tony Bates to discuss why empathy is more crucial now than ever for leaders, corporations and humanity.
Dr. Woody Myers is no stranger to leading during times of fear and uncertainty. In 1985, he was appointed Indiana’s State Health Commissioner and quickly became one of the most recognizable voices of reason during the HIV/AIDS epidemic. Today, Dr. Myers is pursuing yet another daunting role: He’s running for Governor of Indiana.
Join hosts Nathan Bennett and Mari Yamaguchi as they welcome Dr. Myers back to the podcast to discuss his plan for guiding Indiana through the current health crisis. As both a physician and a politician, Dr. Myers offers a unique perspective on leadership during challenging times. We invite you to take a moment and listen.
The podcast currently has 35 episodes available.