Take a Moment

What separates someone as a leader over being just a manager — and how do you build a team that’s as strong as a suit of armor? What can a team gain by being empowered to make decisions and mistakes. Tune in for the first part of a two part conversation to hear philosophies from Dan Rood and Chris Howe, as they explore the different roads that take you to leadership. From building the right team to building leaders among teams, discover the moments that help them continue to shape, learn and grow as leaders.

Closing the gender gap and creating diversity among teams are hot-button topics in traditionally male-dominated industries like technology. With supportive management and teams who enable positive communication, employees of all types will thrive and excel, no matter what the industry. Join guests Nikki Adams, Emma Ehrhardt, Anitha Udupi Nagaraj, as they share their experiences with leading predominately male teams, what drew them to technology and engineering, lessons learned from other women, and the importance of building your “squad.”

Call center agents help customers in unexpected ways. At Medxcel an average day could involve saving someone trapped in an elevator, handling birds in the ER and fixing a TV in a hospital room. Join Stacey Weber to explore the important role call center agents play in ensuring businesses run efficiently. Topics include: building the right culture to ensure your agents can thrive and grow, why leaders must demonstrate behaviors they want to see in employees and how empowerment makes a difference in changing the lives of patients.