Welcome to Season 19 of the Troubleshooting Innovation podcast. We're talking with Kristen Boschetto, owner and GM of Boston Baking, to learn how generations of baking experience can lead a midsize bakery straight to the future. Sponsored by Tutor Intelligence.

This week, we hear how Boston Baking evolved from a bagel shop into a mid-size, innovation-driven bakery — leveraging infrastructure, contract manufacturing and cross-functional teamwork to stay ahead of a changing market.