“Design IS about communication, and I think words in your designs are so critical to be able to communicate something you want”

Richard is the User Experience Lead at PreviousNext; an agency specialising in user experience design and developing large-scale Drupal websites for clients such as ServiceNSW, Transport for NSW, Amaysim and UTS.

He's an interaction and user experience designer with a focus on the product and ecommerce space. On the side he also runs a blog which showcases effective examples of Good Microcopy - goodmicrocopy.com